Reputation Management

When it comes to your reputation, user generated content can be your best friend or your worst enemy. People take their praise and frustrations to social platforms every day, and it could be your business’s brand they’re discussing.

eateria understands the urge to ignore negativity, but we believe that every guest needs to be addressed; they are giving you valuable insight into your business.

With our reputation management and review monitoring services, eateria will scour the net for any and all mentions of your business, engage with guests, and promote repeat business.

Some features of eateria reputation management and review monitoring:

• Tracking and monitoring brand on popular sites, including Yelp, TripAdvisor, and OpenTable, to name a few
• Engage with and comment on positive reviews
• Private conflict resolution with unsatisfied guests
• Monthly review reports featuring average ratings, weekly statistics, top sources, reviews by sentiment, and more
• Work with review site to remove reviews with inaccurate information